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Welcome to module 2.3 Dashboard
module 2.2
Changing your breathing is only one of a number of easy ways to change your state of mind within five minutes. Consider another experience we have all had. You’re listening to the radio and a song is played you haven’t heard for several years. As you hear it, the feeling of what it was like all those years ago comes back to you, and you begin to recall details of what was happening then.
Another example would be: you’re going past a dentist’s office, and as the door opens you catch a whiff of antiseptic. Even though you’re not getting treatment, your heart begins to pound and you feel a twinge of anxiety, checking your mouth and wondering if you need any fillings.
A third situation: there’s a place you visited many times when you were younger, where you had many happy experiences. Now you visit it again and just sit there, like you used to, looking around at the scene you recall from those times. As you do so, you’re surprised by the feelings of pleasant nostalgia that flood over you. You can almost hear the voices of those who were there, and feel like doing again the things you once did here.
In each of these situations a dramatic change in state occurs, which did not require any ‘effort’ to make it happen. And in each case, there is some ‘stimulus’. When you see, hear, feel, taste, or smell that stimulus, the whole state begins to reoccur all by itself. The song on the radio is a stimulus first present when you were in a certain state; the smell of the dentist’s office was a stimulus first present when you were in an anxious state; and the scene of your earlier visits is a stimulus first present when you were in a happy state.
Using a stimulus from an earlier time when you were in a certain state, to recreate that state now is called anchoring. Anchoring is happening all the time. The only way you can read these words is by the way each particular group of letters anchors you to a meaning you associated it with earlier. Probably if I say the word ‘anchor’, for example, you can hear how those letters are meant to sound, and see a picture of what an anchor looks like. You may even have a feeling associated with those letters.
The most famous use of anchoring is in Dr Ivan Pavlov’s experiment with hungry dogs. Every time Pavlov fed his dogs, he rang a bell. Soon he found that only ringing the bell caused the dogs to salivate, to go into the state of readiness to eat.
There’s not a great demand for getting people to salivate by ringing a bell. But there is a demand for enabling people to relax, to feel confident, to feel caring towards each other, to be creative, and so on. Let’s say you would like to feel relaxed while communicating with people.
Luckily, you probably have a time each day when you are relaxed already. Choose a time when you are very relaxed (perhaps in the time just before you fall asleep?), and try the following:
At that time each day press your left thumb and forefinger together and say to yourself in a calm voice ‘Relaxed and Confident’. (There’s nothing magical about pressing your thumb and forefinger together, it just happens to be something you’re only likely to do in this state, so it probably doesn’t have any contradictory states already anchored to it.)
After only two or three days, you’ll be able to approach someone, press your thumb and forefinger together in just the same way, say ‘Relaxed and Confident’ to yourself in the same calm voice … and you will relax. The more you use this technique, the more powerful it will get.
So where could you use anchoring?
You could use it to comfortably go through an interview process, to teach a large group, with dynamism and enthusiasm, to remain calm around someone who has “driven you up the wall” in the past. There are many places. You can expect anchoring to be absolutely effortless and reliable, (and even a dog can do it!). So if it doesn’t ‘work’ first time, simply check four things:
- you really were fully experiencing the desired state, when you ‘set the anchor,
- your timing was right, so you set the anchor exactly at the moment when you felt the state strongly,
- the anchor you used is unique and distinctive. It doesnt also occur in other,
contradictory situations, - you recreated the anchor exactly the same as it was originally.
After checking these four things, then repeat the anchoring process. The feeling states from these earlier situations are the key “resources” we discussed in goalsetting earlier in the training, in module 1. When you identify a goal, it’s useful to identify the relevant resourceful states from your past experience. You can anchor these to enable you to achieve the goal easier.
Exercise:
Think about what sights/sounds/touches anchor you into positive and resourceful states.
So, would it be useful to put yourself in charge of the way you get anchored, so that you could anchor yourself into a relaxed state whenever you need it, in a test, in an important interview, in a conflict?
In the audio you can do an exercise to set an anchor for relaxation, which you will be able to use in future.
Do not listen to it while driving or operating
machinery.!!!!!!!!!!!!!!!!!!
Where in your family could you use the principle of anchoring to set up and fire positive anchors, avoid firing negative anchors, and take advantage of naturally occurring positive anchors?
The memories that we are accessing to create anchors are “resources”. And that’s the explanation of that last step in goalsetting from the previous session. “Your resources” in the SPECIFY model doesn’t just refer to the time, money, energy, and support systems you have, but also to the internal resources you have that you can anchor and use to reach your goal.
There are two tasks for the week until the next module. Firstly, you will experiment with rapport skills, using them in a situation where it’s okay for you to be in rapport. Secondly, you will “stack” your relaxation anchor by using it as you are falling asleep at night, and at the time when youfeel safe and relaxed.
To Ricardo Semler’s great disappointment, Clovis Bojikian took the job with triple his old pay. Semler spent almost a year searching for a suitable replacement. He could find no-one who fitted his own style so well as Bojikian, and eventually he abandoned the search. That was just before Clovis returned, at his original salary.
Over a decade later, by 1993, the two men’s friendship had weathered many such offers. But Semco, now one of Latin America’s fastest growing companies, increased its productivity so that in 1990 each employee generated nine times the wealth that each employee had generated in 1980. Semler completed his redesigning of the company by having himself replaced as head by a committee of “Counsellors” who rotated as chief executive. Semler was one… And of course, Clovis Bojikian was one.
When people analyse what made Semco a success, it’s easy to identify decisions about which products they produced, whether they set up plants in Australia or not, which companies they took over and so on. Ricardo Semler himself is clear that it’s people who made the difference. And at the core of that was his own skill at building rapport with Clovis Bojikian.
The real point of the story is to check through your own life and ask yourself what will be different when you consciously utilise the rapport skills you’re learning. Not just how will it change your work life; but also how will it change your personal relationships. Your commitment to practise these skills between now and the next module is a measure of the success you’ll get.
Now Return to the Dashboard to access the next module