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Welcome to Module 5 Return to Dashboard
Module 5.1
Module 5.2
Module 5.3
Module 5.4
Module 5.5
Module 5.6
Welcome back for the fifth module. In the time since you started the first module, you’ve been learning many important and valuable communication skills that successful communicators use. In the last module you learned how to reflective listen to somebody that owns a problem so that that person can find their own solution to solve their issues. Reflective listening is also used to encourage clear messages, to clarify what is meant, and to clarify what the person’s feeling state is. Open questions will invite somebody to talk. You now know that questions beginning with ‘what’, ‘how’, or ‘tell me about…’ are more useful than questions that can be answere by a ‘yes’ or a ‘no’ for a person to explore possible solutions to their problem.
In module 3 you learned to pay attention to who owns what problem. When you can identify if somebody else owns a problem, you can successfully help with non-verbal communication that we call Attending, and rapport building that you learned in module 2.
And in module 1 we set out the 7 successful criteria that you can use to set a goal so that it is sensory specific, positively stated and the consequenses agreable to you. Your goal should increase your choices and must be initiated by yourself. And by now you will have taken the first step to achieving your goal, being relaxed and confident.
In this module you will develop more skill with reflective listening, and to understand some important differences in the way that people think and decide things.
One of the things that NLP is famous for is the discovery of the fact that people think using their senses; they see things inside (that’s visual), they listen to sounds inside (that’s auditory), they feel body sensations (that’s kinesthetic), they smell smells (that’s olfactory), they taste tastes (that’s gustatory) and they talk to themselves in words (that’s auditory digital).
Actually there’s a special area of the brain that deals with thinking in each sense; there’s a visual area, an auditory area, an area that handles words etc. And it’s nothing new. American Psychologist William James identified these six types of thinking in 1890 in his book Psychology. And he was aware that some people have a preference for visual images, some for kinesthetic feelings, and so on. When we’re working with two people – perhaps two people who live together, or two people who work together – we’ll often find these preferences.
Let me give you an example. In this video clip I will play Jill and Brent. They work together, and they’ve had a few conflicts, so they’ve come to see me as their supervisor, and here’s how it goes: